Returns and Exchanges

Thank you for shopping small with us at Fleetwood! If your order doesn't totally float your boat, we're happy to answer questions and help you with returns and exchanges.

Online Return Policy

If you need to return an item, please email us at hello@fleetwoodsf.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. We also accept online returns at our physical store. 

We must receive returned items within 30 days of delivery for a full refund. Items must be unworn and unwashed and in new, resellable condition. We'll send you a pre-paid return label if the return is a result of our error (you received an incorrect size or defective item, etc.). For size, color, and / or style exchanges, $10 will be deducted from your refund to cover shipping costs. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).

Exchange Policy

If you need to exchange an item, please email us at hello@fleetwoodsf.com with your order number and details about the product you would like to exchange. We will respond quickly with instructions for how to return items from your order to get them exchanged. We also accept exchanges at our physical store. 

We must receive items for exchange within 30 days of delivery. Items must be unworn and unwashed and in new, resellable condition. We'll send you a pre-paid return label if the exchange is a result of our error (you received an incorrect size or defective item, etc.). For a different size, color, and / or style exchanges, $10 will be added to cover shipping costs. 

Please note: All sale items, jewelry, and socks are final and are not eligible for return or exchange.